Yes. For each product, service, room, or other resource, an individual availability schedule can be set. The system takes into account working hours by day of the week, weekends, holidays, and specific dates with modified schedules.

The Service Desk system helps organize work with requests and eliminates chaotic tracking of tickets in messengers, spreadsheets, and verbal instructions. Each request is logged in the system, receives a status and an assigned executor, and a manager can monitor the process from the moment the request is created until its complete fulfillment.

Service Desk is suitable for hotels, offices, business centers, coworking spaces, manufacturing enterprises, warehouses, medical and educational institutions, property management companies, and other organizations where it is necessary to receive and control maintenance requests.

The system is suitable for any requests related to technical, facilities, and service maintenance. These can include requests for equipment repair, troubleshooting, replacement of consumables, cleaning, facilities management, IT support, lighting issues, HVAC systems, internet, and other systems.

Yes. Service Desk allows you to create your own ticket structure based on the «Group → Subgroup → Ticket Type» principle. For example, you can create a «Electrical Equipment» group, a «Lighting» subgroup, and a separate «Light is not working» ticket type. This structure helps quickly classify tickets and route them to the appropriate specialists.

Yes. For each request, you can assign an employee who is responsible for its fulfillment. This eliminates the situation where an appeal is lost between departments or employees do not understand who should deal with solving the problem.

Yes. For different types of requests, you can set an estimated resolution time. This helps control employee work speed and timely identify requests that take longer than the established deadline.

Yes. The system includes an analytical section with the main performance indicators of the service. The manager can see the number of requests, their distribution by status and type, average processing and resolution times, the dynamics of incoming requests, and other performance metrics.

Yes. After the request is completed, the user can rate the quality of service. The resulting ratings make it possible to analyze employee or customer satisfaction and identify areas that need improvement.

Yes. A QR code can be used as a convenient entry point to the Service Desk. It can be placed in a hotel room, office, meeting room, on equipment, or in a work area. The user scans the code and quickly proceeds to create a ticket, which significantly simplifies submitting requests.

Yes. Request data can be exported to CSV for further analysis, report preparation, or processing in other systems. This allows the Service Desk information to be used in the company's existing business processes.

Unlike messengers and spreadsheets, Service Desk creates a structured ticket management system. Each request has a category, status, priority, assigned agent, and processing history. This makes it possible not just to collect requests, but to control the entire process of their fulfillment and evaluate the efficiency of the service department.

The system helps reduce the number of missed requests, speed up problem response times, lower the workload on administrators and technical staff, and make the work of service departments transparent. Managers receive up-to-date analytics, while employees and clients get a clear channel for submitting requests.

Yes. The system adapts to the company structure, request types, facilities, departments, and internal processes. You can configure issue categories, locations, priorities, statuses, and responsible employees so that the Service Desk matches the actual workflow logic of the organization.