SuperQR for transportation, logistics and warehouses

Digital service for control, analytics and feedback

SuperQR for courier, transport, and logistics companies — QR service for delivery, control, and customer service

QR for courier and logistics companies: information, tracking, feedback, control, and an AI avatar in one interface

 SuperQR helps delivery, transportation, and logistics companies consolidate key actions for senders, recipients, customers, and employees into a single QR code: get information, track shipments, leave feedback, access services, or get help via an AI avatar.
This allows for improved customer service, increased process transparency, and simplified delivery management.

How QR codes work in logistics

QR codes are placed on cargo packaging, at pickup points, in warehouses, in offices, on transport, and in waiting areas.
The user scans the QR code and lands on a unified company interface where they can immediately get the necessary information or perform an action.
An AI avatar helps you quickly get oriented: track a shipment, open a service, leave a review, or contact the company.

Opportunities

 QR code on cargo packaging


The QR code on a parcel or shipment becomes a touchpoint with the customer.
The recipient or sender can open the delivery status, go to tracking, contact the company, leave feedback, or use additional services.
This makes delivery transparent and increases customer trust.

QR in the office, warehouse, and pickup points


In offices and pickup points, QR codes help customers quickly get information, apply for a service, or leave feedback.
In warehouses, QRs are used to access internal processes, instructions, and manage operations.
This speeds up service and reduces employee workload.

QR for information and service


One QR code provides access to delivery rules, tariffs, contacts, instructions, tracking services, and contact forms.
This reduces the number of standard questions and makes customer interaction faster and more convenient.

 AI avatar as a customer and employee assistant


The AI avatar helps customers get information on delivery, timelines, and services, and helps employees navigate processes more quickly.
This reduces the burden on support and speeds up request processing.

Customer reviews and delivery quality control


After receiving the shipment, the client can leave a review about the delivery, courier, and service.
The company receives real feedback and can quickly identify problems and improve the quality of services.

Improving rating and trust


SuperQR directs clients to 2GIS, Yandex Maps, Google, and other review platforms.
This increases the number of positive reviews, strengthens reputation, and attracts new customers.

Internal processes and disciplinary control


SuperQR helps track employee work hours, monitor attendance (including via GPS), and simplify internal communication.
This makes processes more transparent and manageable.

Unified digital environment for logistics


SuperQR unifies customer service, control, feedback, and internal processes in a single interface.
This allows for the implementation of digitalization without complex IT systems.

Which modules are particularly important

AI avatar consultant, customer reviews, time tracking, service catalog, contact button, Wi-Fi connection, rating boost module.

What does the company get:

  • Higher level of customer service
  • Delivery and process transparency
  • More reviews and rating growth
  • Simplifying customer communication
  • Employee and discipline control
  • Quick identification of problem areas
  • Modern digital logistics format
  • Increasing customer trust and loyalty

SuperQR for courier, transport, and logistics companies is a unified digital platform where clients can track deliveries, receive service, leave feedback, and companies can manage quality and processes in real-time.

Integrations that save you time

SuperQR Easily connects to CRMs, messengers, review platforms and analytics - so you get more data and less of a routine

What customers are saying about SuperQR

SuperQR is already helping dozens of businesses collect more reviews,
Increase customer engagement and enhance online reputation.
Below are the opinions of real users who have integrated the
our service into your work.

User reviews

Star Behind QR Code Fire Front

QR codes help improve transparency throughout the entire supply chain.

The QR system for logistics allows you to combine all delivery stages into a single digital environment: from dispatch to receipt. This ensures supply chain transparency, reduces the number of disputes, and simplifies delivery control for both the client and the company.

Can SuperQR be integrated with existing Transportation Management Systems (TMS)?

 SuperQR integrates flexibly into a company's existing IT infrastructure. Links within codes can be generated dynamically, pulling data from your cargo tracking databases. It's a modern add-on that makes your data accessible to clients in a convenient mobile format, enhancing overall business digitalization.

How does service affect a transport company's rating on 2GIS and Google Maps?

After successfully receiving a package, SuperQR offers the client the opportunity to rate the courier's performance. Satisfied users are redirected with a single click to the company's pages on 2GIS or Yandex Maps. A high rating on these platforms is a key factor when searching for «freight transportation in Kazakhstan» or «express delivery,» ensuring a steady stream of new B2B and B2C orders for you.

Is the QR system suitable for warehouse logistics and fulfillment management?

Certainly. In warehouses, QR codes are used to access storage regulations, cargo location maps, and safety instructions. This simplifies the work of warehouse staff and reduces errors in order picking. For large logistics hubs in Almaty and Astana, this is a way to quickly digitize internal processes without purchasing expensive data collection terminals.

How does an AI avatar help solve problems with cargo damage or misrouting?

 If a customer discovers damaged packaging, the AI avatar in the SuperQR interface will help them instantly file a claim, attach photos, and send the request to the claims department. This eliminates lengthy email correspondence and creates the image of a responsible carrier that values its reputation and promptly resolves disputes.

Can the service be used to monitor the work of couriers on the «last mile»?

Yes, SuperQR allows you to fix the moment of order handover not only via GPS, but also through confirmation scanning at the pickup point. The discipline control and timekeeping module provides transparent analytics for each employee. This helps to build a fair KPI system for the courier service and promptly identify delays on routes.

How does SuperQR digital marking help reduce the workload on a delivery service's call center?

During peak periods, 70% of incoming calls are about «Where is my shipment?» Placing a QR code on the shipping label or packaging allows the recipient to instantly check the shipment’s status, view the estimated time of arrival, and access the courier’s contact information without calling a customer service representative. In Kazakhstan, where delivery between regions can take several days, this self-service interface is critical for customer peace of mind.

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