Mvoter | SuperQR

Online service for collecting and analyzing feedback and complaints of your Clients, consumers of goods and services

Platform for creating instant feedback from the Target Audience

Conduct an online customer survey of products and services and collect ratings, feedback and analytics for Customer Satisfaction Management

In what industries can you use MVoter?

About MVoter system

Your customers will be able to rate your services or products here and now

Your customers will be able to send you their comments and suggestions

You will be able to instantly call every customer who has sent a negative review

You will be able to see the GPS coordinates of customers during a recall

You will be able to pay rewards and bonuses to your customers

You will be able to receive ready-made analytical reports online

Get instant alerts on every review

Your smartphone will instantly receive all negative feedback, allowing you to quickly monitor and manage your customers' satisfaction.

Quick start with ready-made templates

Choose from over 100 ready-made questionnaires,
suitable for you

Use the design you like best from over 100 ready-made informers, posters, and posters.

Receive automatically generated
analytical reports

Export statistics in a convenient format

The case will move,
wherever you are

Manage the feedback system with your CA
from your smartphone using the «Mvoter Business» mobile application»

Frequently Asked Questions (FAQ)

How does the service help to raise the rating of an establishment on 2GIS and Google?

The system automatically segments reviews. For satisfied guests, SuperQR offers instant redirection to your establishment's pages on 2GIS, Google, or Yandex Maps to leave a 5-star rating. If a guest is dissatisfied, their review is sent directly to the manager, allowing for conflict resolution within the establishment and preventing a drop in public ratings.

Does SuperQR integrate with Point of Sale (POS) systems (iiko, R-Keeper)?

We understand the importance of a unified control loop, which is why SuperQR is designed for integration with popular accounting systems (iiko, R-Keeper, Poster, etc.). This allows for direct order transmission to the kitchen and real-time inventory synchronization, making the management of your restaurant in Kazakhstan as transparent as possible.

Is the QR system suitable for small coffee shops and food courts?

Absolutely. For small businesses in the HoReCa sector, this is an opportunity to significantly save on regular printing and updating of paper menus. The system is easily implemented even in coffee shops with minimal staff, allowing one employee to serve more customers effectively through contactless order taking.

Is it possible to accept payments and orders directly via QR code?

Yes, SuperQR supports online ordering and instant payment functionalities. Guests can select dishes themselves, send their order, and pay the bill, including tips, without waiting for a waiter. This significantly increases table turnover and the average check, as it's easier for guests to reorder through the convenient interface.

Why should a QR system like SuperQR be implemented in an existing restaurant or cafe?

Implementing the system automates the «order-payment-review» chain. This is crucial for the digitalization of the restaurant business: it reduces the workload on waiters during peak hours and eliminates errors when taking orders. Furthermore, using a QR service in Kazakhstan allows you to collect direct feedback and quickly fix service deficiencies before they appear in public ratings.

How do digital QR menus work in establishments in Kazakhstan?

A QR menu is an interactive showcase of your establishment, accessible on a guest's smartphone immediately after scanning a code. Unlike paper menus, an electronic menu allows for instant updates of items, adding promotions, and displaying out-of-stock lists. This is the modern standard for restaurant automation in Almaty, Astana, and other cities, saving staff time and increasing guest loyalty.

Can your system be customized to fit our corporate design?

Easy. MVoter system allows you to create a fully customized feedback system for your corporate design. You will be able to create your own corporate QR informers with your unique design. You will also be able to customize your administrative control panel to meet the requirements of your corporate design.

We would like our customers to evaluate not only the overall service, but also personalized employees, individual rooms, etc. Is it possible with MVoter?

Yes, of course.

We have a huge business with dozens of regional branches, with hundreds of service points, with thousands of service personnel. Is MVoter suitable for us?

MVoter can be easily adapted to the most complex and extensive business, regardless of the size of the Target Audience, geography and range of your services and products. MVoter will be able to automatically collect all your customers' feedback, process it and provide it in the form of ready analytical reports. MVoter will save your company significant financial and human resources spent on monitoring and analyzing the satisfaction (marketing and sociological research) of your Target Audience.

I have a very small business, is MVoter right for me?

The MVoter system is suitable for even the smallest microbusiness, whether it is an individual cab driver, a retail shop, or a small food manufacturer. MVoter will allow you to automate the collection of feedback and increase the loyalty of your customers.

Do we need additional equipment to use MVoter?

No additional equipment is needed. You need to first set up the feedback system on the MVoter portal and then print QR codes (informers, signs, badges) and hang them on the most visible places.

We already have QR codes installed at many facilities, do we need to change them?

If you already have QR codes installed, you don't have to change them. It is enough to integrate them with MVoter system. There are convenient tools for this purpose in MVoter.

How long does it take to get everything set up?

Setup time depends on the scale and level of detail of the data you want to collect within the system. If you are a small business (1 store, 1 restaurant, 1 pastry store), then setting up the feedback system will take from 20-30 minutes to 1-1.5 hours. If you are an average business (a network of 5-10 shops/restaurants, production of goods up to 30-50 SKU, etc.), the system setup will take from 1.5 hours to 3-4 hours. If you are a large and branched business or a state organization with tens of thousands of customers, then the system setup will take from 1-2 days to 5-7 days.

Any questions?

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