SuperQR for public authorities

Digital service for transparency, feedback and service improvement

QR for government organizations: information, requests, navigation, appointments, and AI avatar in one interface
SuperQR helps government and municipal organizations consolidate key citizen actions into a single QR code: get consultation and reference information, submit a request, access a relevant service, schedule an appointment, or use the help of an AI consultant avatar.
This simplifies interaction with the public, reduces the burden on employees, and makes government services more accessible and understandable.

How QR codes work for government organizations

Visitors scan a QR code in public places and within institutions: on the street, at bus stops, in building entrances, waiting rooms, corridors, near offices, on stands, or in handouts, and are directed to a unified digital interface.
An AI avatar helps you quickly choose the right action: find out how to get a service, open a list of documents, go to the right section, make an appointment, or leave a request without queues or waiting.

Opportunities

 QR for information and navigation
One QR code helps reduce the number of common questions and simplifies access to important information: operating hours, list of documents, application submission process, contacts, addresses, and internal navigation. This reduces the workload for employees and speeds up service.

AI Avatar Consultant
 The AI avatar advises visitors on a wide range of issues, from general information, rights and benefits to procedures for obtaining public services and social assistance. This makes the service available 24/7 and reduces the workload on staff.

Inquiries and appointments
SuperQR can be used to schedule appointments with specialists, as well as receive inquiries, applications, and requests. All inquiries are sent to a unified system, which increases the transparency and manageability of processes.

Customer service feedback and quality control
SuperQR allows you to collect feedback, suggestions, and quality ratings—both for the institution as a whole and for individual services or employees. This helps identify problem areas and improve service levels.

Online queue and streamlining visitor flows
The system can be used to organize an online queue, which reduces crowds, optimizes flows, and makes visiting institutions more comfortable.

Sociological surveys
With SuperQR, government agencies can conduct continuous, 24/7 sociological surveys of the population. This requires no additional resources or expenses. Generated analytical reports can be automatically sent to responsible departments and services.

Use smart QR codes for restaurants as part of modern
customer ecosystem - simple, convenient and efficient.

Which modules are particularly important

AI avatar consultant, public feedback and surveys, online queue, online appointment booking, helpdesk information, service catalog, Wi-Fi widget.

  • More convenient and accessible communication with the public
  • Reducing the workload for employees and operators
  • Simplification of navigation and access to services
  • Transparent request processing system
  • Improving the quality of service
  • Improving citizen satisfaction
  • Analytics on inquiries, feedback, and service
  • Modern digital format of the institution's work

SuperQR for government and municipal organizations is a unified digital entry point where an AI avatar helps visitors quickly access information, make appointments, submit inquiries, or obtain services without unnecessary steps or waiting.

Integrations that save you time

SuperQR Easily connects to CRMs, messengers, review platforms and analytics - so you get more data and less of a routine

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What customers are saying about SuperQR

SuperQR is already helping dozens of businesses collect more reviews,
Increase customer engagement and enhance online reputation.
Below are the opinions of real users who have integrated the
our service into your work.

User reviews

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How safe is it to use a QR system for government data?

 SuperQR functions as an interface add-on, providing convenient navigation and feedback collection. The system does not require access to closed government databases, which ensures security. It also easily integrates with external information resources and official agency websites.

How is feedback collection and sociological surveys organized?

 The SuperQR interface includes a survey module. Government agencies can conduct real-time public opinion monitoring. Results are automatically compiled into analytical reports for department heads, helping them to promptly respond to citizen requests without the cost of paper questionnaires and third-party services.

Can an AI avatar replace a consultant in a government institution?

An AI avatar acts as a powerful assistant that handles 80%% of routine questions: operating hours, how to obtain certificates, finding the right office, or links to sections of eGov or Gosuslugi. This frees up employees from routine tasks, allowing them to focus on solving complex issues that require personal attention.

Is the system suitable for use in Public Service Centers (PSCs) and large administrative centers?

 Yes, SuperQR is ideal for places with high foot traffic. One QR code replaces information stands and piles of brochures. Visitors gain access to public service regulations, a list of required documents, and can join an electronic queue from their smartphone, which significantly reduces crowding in waiting areas.

How does the SuperQR QR service help implement the «Listening State» concept?

The system provides direct and instantaneous communication between the public and the state apparatus. Through a QR code in the Akimat or a public place, citizens can submit a complaint or suggestion, which immediately enters the monitoring system. This eliminates intermediaries and makes the process of handling appeals transparent, which directly impacts the public trust index.

Can QR codes be used as a citizen complaint management system?

Yes, the QR system allows for the establishment of a full-fledged citizen feedback system. All requests are recorded in digital format, which simplifies case management, increases transparency, and improves performance monitoring.

What digital services for government agencies can be implemented via QR codes?

Through a QR service for government organizations, electronic services for the public can be launched: online appointment scheduling, citizen request systems, access to information, and service navigation. This helps to accelerate the digitalization of public services and increase convenience for citizens.

How to implement a QR system in a government institution?

Implementing a QR system in a government institution does not require complex integration. QR codes are placed at points of contact with citizens, after which the system begins to work as a unified digital service for informing, scheduling, and processing inquiries.

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